Frequently Asked Questions
Everything you need to know about your Viltrox gear and orders.
What is the standard shipping time for Viltrox lenses and accessories?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 7-15 business days depending on the destination and customs processing.
Do Viltrox lenses support autofocus on all camera systems?
Most of our modern prime and zoom lenses feature high-speed STM motors for full autofocus support. Please check the specific product compatibility list for your camera mount (E, Z, X, or L-mount) before purchasing.
How do I update the firmware on my Viltrox device?
Most Viltrox lenses and adapters feature a built-in USB port. Simply download the latest firmware file from our official website, connect your device to a computer, and drag the file into the device folder.
What is your return policy for electronic equipment?
We offer a 30-day return policy for items in their original packaging and condition. If the product is defective, we provide a full refund or replacement including return shipping costs.
Does my purchase come with a manufacturer warranty?
Yes, all authentic Viltrox products purchased through our store come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital payment options like Apple Pay and Google Pay.