Returns & Exchanges

At Viltrox Store, we stand behind the quality of our lenses and photography accessories with a 30-day satisfaction guarantee. If your gear doesn't meet your expectations, we offer a straightforward return and exchange process to get you back to shooting.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the specific items you wish to return or exchange.

2

Prepare the Package

Ensure all items are in their original packaging, including all lens caps, hoods, manuals, and protective pouches to qualify for a full refund.

3

Ship to Service Center

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Inspection and Refund

Once our technicians verify the equipment's condition, we will process your refund or ship your replacement item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing